Magento Commerce

We have a passion for design, photos and superb customer care. Our small size allows for us to provide personal service and outstanding attention to detail. We want to make the order process easy, simple and stress free for our customers! Listed below, are helpul answers to the various questions you may have.

1.Can I see an instant proof/preview before purchasing?

2. How will I know if the photos I want to use will fit the design I wish to order?

3. How do I know which paper finish to select?

4. What is the time frame for ordering invitations?

5. How does the design process work?

6. Do you have a minimum order?

7. How soon will I receive my order?

8. Is rush service available?

9. How do I upload my photos?

10. Can I send in photos from my Facebook or photo hosting site?

11. What is a proof?

12. Is there a limit on proofs? How many changes can I make?

13. Can I change the text, font or color of the design I would like to order?

14. Can I request proofs from two different designs?

15. What if I need to cancel my order?

16. Do you ship internationally?

1. We understand you want an instant preview. We spend a great amount of time on each order to make it look their most beautiful. Simply put, we are not "other companies" that simply drop your photos in an online template and print as is. We enjoy providing personal service and designing your proof for you to review, before your order goes to print. We offer expert editing on all of your photos, color changes, font changes, verse changes, etc. Simply submit your photos and specific requests when placing your order and let us do all of the work!

2. We encourage all customers to email us their photos (along with the design they intend to order) before placing an order.  We can review them, see if they meet our photo guidelines and/or they fit the design in question. *Please note, this is only for photo review purposes, not for a proof request prior to placing an order. You can email us your photos to support@lilsweetprince.com

3. You can go here to our product page, where you will find a detailed description of each paper finish. Or, you can contact us for a free sample packet! We encourage sample packs, in order to have a visual prior to order placement. Please note, we cannot mail you samples of specific designs, our samples are intended to give a visual of each finish. Please make sure you are aware of the type of paper you would like your photos cards printed on, before making your purchase.

4. If choosing standard shipping, we recommend placing your order 3 weeks before your desired delivery date. This allows time for receiving your e-proof (2-3 business days), proof revision requests (which take up to 1-2 business days) printing, packaging and shipping. If standard shipping is selected, once you finalize your e-proof, your order will arrive in 5-7 business days.

If choosing expedited shipping, we recommend emailing us or contacting us via phone and ask about our current proof schedule. Please do not place your order prior to contacting us if you need a rush proof or delivery within one-two weeks.

5. Ordering photo cards from us is easy and fun! First, browse our galleries and choose a design you like. Complete the order form and proceed to checkout. Within two-three business days*, you will receive a proof via e-mail. Check it carefully and make any changes/corrections at that time. Lil Sweet Prince cannot be held responsible for errors after your order has gone to print. * We receive a heavy volume of orders around the holidays. Please allow extra time to receive your proof.

6. A minimum of 25 photos cards is required to compensate for customization and design time.

7. Please order with adequate time for design, production and shipping. Your photo cards will arrive in 5-7 business days following approval of your proof. Or choose a faster shipping option and receive your cards in 2-3 business days. upon proof approval. Please allow extra time for custom invitations and international orders.

8. Yes, we can create and design your proof within one business day for an additional fee of $10.00 Please note, this does not include shipping. We offer 2-3 business day shipping, as well as one business day shipping. Expedited shipping options only change shipping time and will not change time required for printing/production.

9. You can upload your photos on the same page you fill out your order form/details. Photos are uploaded prior to check out, very easy!

10. No, please do not send us images from Facebook or other hosted sites. These sites reduce the size of your images, making them inadequate for printing. We require the original files from your camera, in order to produce the best possible photo cards. Please refer to our photo guidelines for further details, or contact us for further assistance.

11. A proof is a low resolution mock-up of your announcement/invitation that allows you to see your card digitally before it is printed. Look at it carefully. Are you pleased with the design? Is the spelling correct? Double- and triple check your proof! Remember, Lil Sweet Prince cannot be held responsible for mistakes once the card goes to print. Your order will only be processed after we receive final approval from you.

12. The cost of your order includes two revisions to your initial proof, within that design scheme. Please note, asking for two e-proofs at once will add an additional day to your proof time. For example, if you have chosen the "Alex" birth announcement design and would like two photos instead of one, or want to change the colors, we can do that at no cost, up to three color/text revisions and one picture change. Additional color/text and picture changes will incur a $10.00 fee, per photo/proof. If after you receive your proof you want to change to a completely new design, $20 will be added to your order to cover customization of a new proof.

13. Yes! We can customize the wording for different ages or occasions. For example, if you like one of our "first birthday" invitations but your child is turning three we can customize the wording for you, at no extra charge. If you would like to alter the entire design or change colors on graphics or backgrounds, or change the original fonts, there is a $10.00 fee.

Combining two different designs on one card, costs an extra $15.

14. You can view a proof from two different designs for a nominal fee of $12.00.

15. When you place an order with Lil Sweet Prince, we work one on one with you to create a unique custom design. We are happy to accommodate any changes you would like made to your design, no matter how big or small! If your e-proof has been designed, you will be billed a $45.00 cancellation fee to provide recompense for our time and effort spent designing and customizing your photo card. If you cancel your order prior to the design process, you will be refunded the entire amount, minus a $25.00 cancellation fee. Please note, our cancellation policy is clearly stated prior to purchasing your photo cards. Each customer must read our order policy prior to proceeding to the check out process.

16. We are currently shipping outside the United States to Canada and Australia. Please contact us for further information.