Contacting Us
We are committed to providing the very best customer service for our very special customers! If you have any questions or concerns, please do not hesitate to contact us by email at info@lilsweetprince.com.
Cancellation Fee
When you place an order with Lil Sweet Prince, we work one on
one with you to create a unique custom design. We are happy to accommodate any changes you would like made
to your design, no matter how big or small! If we have started working on your proof and you do
not wish to complete an order with us, you will be billed a $45.00 cancellation
fee to provide recompense for our time and effort spent designing and customizing your photo card. Please note, we will not send your order to print until you approve via email, no exceptions. Please keep this is mind when you place your order.
Time frame for Photo Invitations When you order a photo invitation from Lil Sweet Prince, we ask that you place your order 4-5 weeks before your RSVP/ or desired date, not the actual party date. This time frame allows time for proofing , editing, revisions, and shipping, as well as timely standard shipping delivery, barring delivery delays (weather, Holidays, etc.). Please note, if you choose to order before the recommended 4-5 weeks, we ask that you select expedited shipping. Placing your order before Lil Sweet Prince's time frame, affirms you are aware of this policy and Lil Sweet Prince is not responsible for your order arriving past your desired time frame.
Return Policy & Exchanges
Due to the personalized nature of our products we cannot
accept returns, exchange products or issue a refund once your order has shipped. You will receive
a digital proof for any paper product you order and it is your responsibility
to carefully check for spelling, grammatical or design errors and give final approval
before we will fulfill your order. Please note trimming and cropping will occur in cardstock orders. We prepare/send our files with an appropriate amount of bleed space to our printers, we are not held responsible for trimming of your photo cards. If this adversely affects your final product, we will work with you to correct it. - Before reprinting we ask that you ship us the product in question. - If we misprint your item after you have
approved your proof we will reprint or refund your purchase after we have received the original shipment.
We cannot be held
responsible for items that are lost, stolen or damaged once they leave our
office, we recommend and offer shipping insurance in the total cost of your
purchase.
International Orders Please read our time line for photo invitations, international customers require up to three to four additional weeks for shipping and customs. Our time frame is only an estimation, we do not offer refunds/credits if your invitations arrive past their estimated time frame. For this reason, we ask that your order at least 7-8 weeks before your desired time of arrival.
Misprint Policy
If we misprint your item after you have approved your proof
we will reprint or refund your purchase total. If you review your proof and
neglect to notice an error of any kind we will offer to reprint at a reduced
cost. We must be advised of any discrepancies including misprints and shortages
within 7 business days of receipt of order. Submitting Photos
Please submit your high resolution photos (minimum of 1200 x 1100 pixels) by uploading them to our customer page, or you can email them to photos@lilsweetprince.com.
If scanning a picture to send, please make sure your
scanner is set to a resolution of 600 ppi (pixels per inch). Please
note that professional photographs or artwork will require a written
release from the photographer or artist before a proof is provided.
Color Discrepancy
We make every effort possible to accurately
display the colors of the products that appear on our site. However, as the
colors on screen will vary from monitor to monitor, we cannot guarantee that
your monitor's display of any color will be accurate. If you have concerns
about matching a particular color, please send us a color swatch. Swatches may
be emailed to info@lilsweetprince.com.
Lil Sweet Prince is a Birth Announcements and Baby Announcements online greeting card company. Our main offerings include: Photo Birth Announcements, Custom Birth Announcements and First Birthday Invitations. |
