Contacting Us
We are committed to providing the very best customer service for our very special customers! If you have any questions or concerns, please do not hesitate to contact us by email at info@lilsweetprince.com.
Submitting Photos
Please submit your high resolution photos (minimum of 1700 x 1100 pixels) by email to photos@lilsweetprince.com. If scanning a picture to send, please make sure your
scanner is set to a resolution of 500 ppi (pixels per inch). Please note that professional photographs or artwork will require a written release from the photographer or artist before a proof is provided.
Color Discrepancy
We make every effort possible to accurately
display the colors of the products that appear on our site. However, as the
colors on screen will vary from monitor to monitor, we cannot guarantee that
your monitor's display of any color will be accurate. If you have concerns
about matching a particular color, please send us a color swatch. Swatches may
be emailed to info@lilsweetprince.com.
Cancellation Fee
When you order a proof from Lil Sweet Prince, we work one on
one with you to create a unique custom design. While we are happy to provide a
free proof for you, we do ask that you are serious in your intent to purchase
from us. Remember, we are happy to accommodate any changes you would like made
to your design, no matter how big or small! If you have received a proof and do
not wish to complete an order with us, you will be billed a $40.00 cancellation
fee to provide recompense for our time and effort. Return Policy
Due to the personalized nature of our products we cannot
accept returns or issue a refund once your order has shipped. You will receive
a digital proof for any paper product you order and it is your responsibility
to carefully check for spelling, grammatical or design errors and give final approval
before we will fulfill your order. If we misprint your item after you have
approved your proof we will reprint or refund your purchase. We cannot be held
responsible for items that are lost, stolen or damaged once they leave our
office, so we require and include shipping insurance in the total cost of your
purchase.
Misprint Policy
If we misprint your item after you have approved your proof
we will reprint or refund your purchase total. If you review your proof and
neglect to notice an error of any kind we will offer to reprint at a reduced
cost. We must be advised of any discrepancies including misprints and shortages
within 7 business days of receipt of order.
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